Not satisfied?
If you, as a customer of Circle Fund Management B.V., want to file a complaint, you can contact your contact person or file a complaint directly to:
Circle Fund Management B.V., Keizersgracht 62, 1015 CS Amsterdam.
Filing a complaint
It is important that a complaint is filed as soon as possible. The longer you wait, the harder it will be to find out all the information necessary to handle the complaint carefully. When submitting a complaint, you must provide a description of the complaint, your name and address details and telephone number (and possibly, your email address). This information and the correspondence that is made in response to the complaint are registered by us.
Handling your complaint
Your complaint will be dealt with by the management of Circle Fund Management B.V. The aim is to answer each complaint within ten working days. If it is foreseeable that a response within ten business days is not feasible, we will inform you about this and indicate the reason for the delay and when a response will take place.
That period will not exceed six weeks. If you do not agree with the specified period for processing the complaint, please report this and the management will contact you as soon as possible. In order to handle the complaint, we may ask you to provide further information.
After we have reviewed your complaint and assessed the complaint in relation to your arguments, the management will inform you in writing.
Objecting to the review of the complaint
If you do not agree with the position of the management, you can of course respond to it. Your response must be received by the management within six weeks. He will review your response again.
Your response will be answered in the manner and time described above. If you have not responded within six weeks, you are deemed to have agreed with the position of the management of Circle Fund Management B.V.
Possible follow-up procedure
If you are of the opinion that the complaint has not been adequately resolved by the management of Circle Fund Management B.V., you can submit the complaint to various authorities.
Financial Services Complaints Institute (KiFiD)
KiFiD is an independent organization that deals with consumer complaints about financial products and financial services. Within three months after you have received the response from the management of Circle Fund Management B.V., you must submit the complaint to KiFID. Click here for information about the procedure for KiFiD, or contact:
Financial Services Complaints Institute
P.O. Box 93257, 2509 AG The Hague
(Available on weekdays from 09:00 to 17:00)
You can also choose to submit your complaint to the Financial Markets Authority. Click here for information about the procedure at DIM, or contact:
Financial Markets Authority
Attn. Financial Markets Hotline
Answer number 11090, 1000 PB Amsterdam
(Monday, Wednesday and Thursday from 10 a.m. to 1 p.m.)